Refund & Cancellation

Single orders

Orders can be cancelled free of charge any time before our kitchen begins preparation. Once preparation has started, cancellations may not be possible. If an order is cancelled before preparation, any online payment will be refunded to the original payment method within 5–7 business days.

Quality issues

If your order arrives incorrect, incomplete or not to the quality we promise, contact us on WhatsApp within 2 hours of delivery with a photo where possible, and we will offer a replacement or refund.

Meal plan subscriptions

Unused meal credits on a Meal Plan are refundable on a pro-rata basis within the first 7 days of the plan starting. After 7 days, subscriptions are non-refundable but meal credits remain valid and can be rescheduled.

How to request a refund

Email fusionfeast09@gmail.com or message us on WhatsApp with your order ID and reason for the refund request.